You must be 21 years of age or over at the start of your subscription to use our rental service.
Third-party Hire & Reward insurance is provided as standard with every Today subscription. To qualify for the third-party Hire & Reward insurance, you must be over 21 years of age and have no more than 6 points on your driving license.
Yes. We adopt a fair mileage policy, which means you can use up to 1,500 miles per month on your subscription. Anything over this will be charged on a monthly basis, at £0.10 per mile.
Just come by our London Hub during working hours and we will swap your empty battery for a fully charged one in a few minutes. There is no limit on how often you can swap your battery. Come by as often as you want.
You can choose from a wide range of accessories including additional batteries, delivery box, hand covers, and leg covers. Just go to the Ride Today app and add them to your subscription.
When it comes to safety equipment, one size doesn’t fit all. We do not provide any personal safety equipment as standard, but we can make some great recommendations where you can purchase your own.
We try to keep the initial costs of getting you on the road as low as possible and therefore only ask for a £200 deposit at the start of your subscription. Special discounts may apply. Together with you, we will inspect your electric moped before you drive away and document all existing marks on the vehicle. Once you return the electric moped, another inspection is conducted and if no new marks are detected, your deposit is returned within 5 business days.
Yes, you can cancel your subscription in the Ride Today app at any time. Once we receive your cancellation request, we will reach out to you to agree on the date, time, and location for the drop-off of your electric moped at the end of your subscription period.
If you find yourself in this situation, the most important thing to do is ensure you and anyone else involved is seen by emergency services (if required). Please call our 24/7 contact centre (0115 7788103) and make us aware, so we can assist in the recovery of the vehicle and drive you back home.
Once we receive a notification of your vehicle and the nature of the alleged offence, we will pass your personal contact details onto the appropriate business or authority. We will also email you the details of the alleged offence. You are responsible for payment of all fines incurred during your subscription period.
When you realise that your electric moped has been lost or stolen, please notify the police and our contact centre as soon as you can. We will then work with the police to recover the vehicle.
Yes, absolutely. Please select the preferred date, time, and location for your free test ride here.
Unfortunately not. The only person insured and authorised to use the electric moped is the subscription holder.
Unfortunately not. For insurance and safety purposes, the subscription holder is not allowed to transport anyone else on the electric moped.